Not simply credits: WestJet to issue refunds to Canadians for COVID flight cancellations

The WestJet Group of Companies said that it will start supplying refunds to the original kind of payment for those visitors with flights cancelled by WestJet and Swoop, from whenever period, as a result of the pandemic.

Today, Canada’s second-largest airline announced that it will refund customers for flights cancelled due to the COVID-19 pandemic.

The WestJet Group of Companies said that it will begin offering refunds to the original form of payment for those visitors with flights cancelled by WestJet and Swoop, from whenever period, as a result of the pandemic.

Starting Monday, Nov. 2, eligible visitors will be called by the provider, starting with those with flights cancelled at the start of the pandemic.

The refund procedure is anticipated to take 6 to nine months to resolve qualified demands, specified WestJet. Nevertheless, it expects there will be an administrative backlog and requests visitors to wait to be called as we resolve requests as rapidly as possible.

WestJet Vacations visitors will continue to follow the process currently established.

“We are an airline company that has built its track record on putting individuals first,” stated Ed Sims, WestJet President and CEO. “We have heard loud and clear from the travelling public that in this COVID world they are looking for reassurance on two fronts: the safest possible travel environment; and refunds. We have actually been delivering on a safe environment through our Security Above All program considering that the beginning of the pandemic and since Monday, November 2, we will proactively supply refunds to original kind of payment to itineraries cancelled by WestJet and Swoop.”

“It has been incredibly discouraging for anyone working here at one of Canada’s many beloved brand names not to be able to show that we have our guests at the heart of every choice,” continued Mr. Sims. “Through the efforts of countless WestJetters, we are confident that we can now begin providing refunds proactively. We are the very first nationwide airline company in Canada to do so.”

WestJet asks its consumers to wait until they are gotten in touch with by WestJet in order to not overload the Contact Centre.

More details can be found here.

Presently, the Government of Canada states that you ought to prevent all travel outside of the country until additional notice due to the COVID-19 pandemic. In an international travel advisory, the government states: “This advisory overrides other danger levels on this page, with the exception of any risk levels for nations or areas where we advise to prevent all travel.”

Leave a Reply

Your email address will not be published. Required fields are marked *